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Terms & Conditions

  1. Company Information

    Wine 2 Your Door (Pty) Ltd, hereinafter referred to as Good Wine Shop, is a purveyor of fine South African wines. These wines are for sale online through this website and online shop, goodwineshop.co.za. This website is run by Wine 2 Your Door (Pty) Ltd based in South Africa trading as Good Wine Shop and with registration number 2017/389507/07 and Directors RF Hewat, RW Morrison, DA Van Nierop and WHD Jonsson. This website and all its content is produced by One Day Content and Communication (Pty) Ltd based in South Africa trading as One Day Company with Director SJ Fell, on behalf of Good Wine Shop.

  2. Use of Site

    You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

  3. Disclaimer of Warranty

    The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of fitness for a general or specific and non-infringement.
    The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.
    The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages including, without limitation, data loss, lost revenues and lost profit which may result from the inability to use, the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot and do not assume any obligation or responsibility.
    The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

  4. Responsibility

    Good Wine Shop takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  5. Our Rights

    We reserve the right to:
    a) modify or withdraw, temporarily or permanently, the Website or any part thereof with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website;
    b) change these Conditions from time to time, and your continued use of the Website or any part thereof following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
    We will make all reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

  6. Customer Privacy Policy

    We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
    Good Wine Shop shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
    All the information gathered in online forms on the website is used to personally identify any users that subscribe to this service. The information is not be used for anything other than what is stated in the Terms & Conditions of use for this service. No information is sold or available to outside parties.
    The Site may collect certain information about your visit, such as:
    a) the name of the Internet Service Provider;
    b) the Internet Protocol (IP) address through which you access the Internet;
    c) the date and time you access the Site;
    d) the pages accessed while at the Site; and
    e) the Internet address of the website from which you linked directly to our Site.
    Use of this information is to aid in the administration of the Site, to improve the Site and to analyse trends.
    This policy may change from time to time in order to address new issues and reflect changes made to our site. Such changes are posted in the Terms and Conditions, allowing visitors to always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.
    By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms is deemed as your acceptance to such changes.

  7. Cookie/Tracking Technology

    The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected Cookies and other tracking technology are not able to collect any personal information; however, if you have previously provided personally identifiable information, cookies may be tied to such information. Third parties may only access anonymous aggregate cookie and tracking information, on an ad hoc basis.

  8. Third Party Links

    In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that:
    a) We are not responsible for the availability of such external sites or resources; and
    b) do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation)
    c) any advertising, products or other materials or services on or available from such websites or resources; nor
    d) or any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

  9. Restriction on Alcoholic beverages

    Alcohol may only be purchased by persons 18 years and older. This restriction applies to all alcohol for sale and includes any hamper or bundled product. Note that if you are under 18 years of age, you may not purchase any liquor products, including any hampers containing any alcohol. Acceptance of your order on delivery, should it contain alcohol, must be made by an adult.

  10. Purchasing Policy and Product Availability

    When you click to make a purchase with us, legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us is limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions.
    Lead time is dependent on stock availability. Should we have the contents of your order in stock available, orders will be dispatched within 2 working days, provided payment is validated, received and/or confirmed. Orders confirmed and validated as paid in full after 11h00 or on any non-business day, undergo processing the following business day.
    Should any product in your order not be in stock, please enquire as to the next available date when it will be in stock again.
    Good Wine Shop shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are no longer listed for purchase. However, should Good Wine Shop be unable to fulfil any order placed by you at the advertised price due to stock having sold out, Good Wine Shop will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy.
    Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please contact us before making any purchase for any service through this website.


  1. Shipping & Delivery Policy

    1. Delivery policy

      Subject to availability and receipt of payment, requests will be processed within 2 business days and delivery confirmed by way of email, along with the waybill number from The Courier Guy and expected delivery date. Deliveries to main centres from the cellar door will take up to 5 working days. Deliveries to outlying areas happen once a week, and so could take up to 8 working days depending on that week’s schedule.

    2. Important information

      In order to minimise our environmental impact, wines delivered remain in their original packaging. We reserve the right to ship mixed cases in re-utilised wine boxes appropriate to the bottle size and shape.
      Cost of delivery includes:
      a) Goods-in-transit insurance;
      b) Appropriate transport packaging;
      c) fuel levies and e-tolls;
      d) Value Added Tax
      All deliveries are from cellar-to-door. Please ensure that you or someone over the age of 18 is present at the address indicated on the estimated day of delivery. Delivery is to either your home or workplace. Home delivery not recommended unless there is someone present during work hours to accept the delivery.
      Overnight courier service is available on request. Please contact us for a quote.
      Please note that during Christmas & Easter season time, delays can be experienced due to increased freight volumes & public holidays. Good Wine Shop will as far as is possible and reasonable try to minimise delays. However, as transport is with an outside service provider, Good Wine Shop cannot assume liability for any delays where the cause thereof is beyond our control.
      To prevent unnecessary inconvenience during delivery, please indicate your postal code with delivery address.
      We are unable to deliver to PO Box addresses, as signature is required.

    3. International Shipping

      Unfortunately, at this time Good Wine Shop does not offer any form of international shipping. Should you wish to arrange your own International shipping, we can arrange to ship your order via an outside service provider, provided that they can legally ship to your intended destination. Please contact us for further information on info@goodwineshop.co.za.

    4. Undeliverable packages

      Occasionally packages return to us as “undelivered.” Should this occur with your order, Good Wine Shop will make every attempt to contact you for the arrangement of re-shipment.

    5. Processing of orders

      Orders will only leave the cellar once we have confirmed your payment and received the amount in full.

  2. Refunds and Returns Policy


    Cancellation of your order after being either packed or dispatched, will incur a 10% handling and restocking fee calculated on the value of your order. Such fee is for the customer’s account. Notice of your cancellation must be in writing within 7 days from the date on your invoice. The original purchaser must sign all cancellation requests. Cancellations are accepted only once goods return to our cellar undamaged in the original packaging, within 14 calendar days and for the customer’s account.
    Customer satisfaction is the main priority of Good Wine Shop. Should you find any wine purchased to be defective, please contact us and we will endeavour to replace the wine, should a replacement be available. If the wine is no longer in stock, the customer’s account is credited the purchase price. Alternatively, a refund is made into the bank account used at checkout.
    As we are unable to ensure temperature control once an order leaves the cellar, please ensure that you contact us within 2 days of receipt of your order. After this period, the customer tacitly confirms the goods as accepted in good order.

    Incorrect orders

    If you have not received the correct order without any prior notification from us, we will be happy to exchange your wine for another wine of equal or lesser value or refund the original amount charged, provided the wine is returned in its original condition. Due to our strict temperature control standards, goods must be returned within 5 calendar days.

    Note on Returns

    Good Wine Shop recommends that you use The Courier Guy couriers or another courier that offers parcel tracking for all returns. Should you choose to use a courier that does not offer a tracking facility, and the goods are lost, then any refund or return will be null and void. Please note that we are not in a position to exchange or refund any wines that are not to your personal preference or taste. You are welcome to contact us should you require advice on wine selection prior to your purchase of wine.

    Breakages and Shortages

    Please report any breakages or shortages to Good Wine Shop within 2 working days from date of delivery. Any request made after this period is determined at the sole discretion of, Good Wine Shop who reserve the right to refuse any replacements once the above period has lapsed.


    Should we be unable to supply a specific vintage offered on the Site, we will exchange it for a different vintage of the same wine wherever possible. Should this not be acceptable to you, you may exchange your wine for another wine of equal or lesser value, or receive a refund of the purchase price paid. Your money will be credited to the same bank account used to purchase the wine.


    Any charges incurred for orders being returned or that have been cancelled after they are dispatched is for customer’s account.
    Where wines are defective, any breakages in transit and in cases where the order received is incorrect, any transport costs shall be borne by Good Wine Shop.

  3. Disclosure of merchant outlet country and transaction currency

    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa through First National Bank. Transaction currency is ZAR (South African Rand).

  4. Payment Options and Pricing

    All transactions are in South African Rand (ZAR). We are unable to accept payment in other currencies.

    Total order price includes the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

    Payment options accepted

    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Good Wine Shop bank account, the details of which are provided below.

    Credit Card
    We currently accept MasterCard & Visa credit cards. If you do not have a credit card please make use of one of the other payment options, or simply log off and return to the site at a later time to complete your order. Your order details are saved online under in the Your Account section available, and allow you to complete your order later. We apologise for any inconvenience that this may cause.

    EFT (Electronic Fund Transfer)
    EFT allows you to pay for your order through your bank’s online banking. When you are ready to proceed to checkout, select the option to pay by EFT presented under payment options.
    You will then need to load Good Wine Shop as a beneficiary on your internet banking and use your unique order number as the reference for your payment. To help fast-track the processing of your order, you can send your bank’s proof of payment to admin@goodwineshop.co.za. This is optional.

    Direct Deposit
    You may pay for your products through a direct deposit. The process is the same as an EFT payment, except that your direct deposit is made over-the-counter at a bank. Please email a scanned copy to admin@goodwineshop.co.za to ensure your payment is confirmed and your order leaves our cellar as quickly as possible. Banking details as below.

    For more information on how to order, specific order requirements and special payment arrangements, please contact our team by email on admin@goodwineshop.co.za.

    Banking Details

    Bank: First National Bank
    Branch No. 210554
    Account Name: Wines 2 Your Door
    Account No. 62805117703
    Account Type: Cheque

  5. Security Policy

    PayGate processes all card payments on behalf of Good Wine Shop. For more detail on DPO PayGate refer to www.paygate.co.za.

    Card acquiring and security

    Card transactions will be acquired for Good Wine Shop via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

    Customer details separate from card details

    Customer details will be stored by Good Wine Shop separately from card details which are entered by the client on DPO PayGate’s secure site.

    Online link to Paygate Security policy


  6. Law and Country of domicile

    Wines 2 Your Door Pty Ltd trading as Good Wine Shop is domiciled in Mtubatuba, South Africa. The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, whether in respect of court process, notice, or other documents or communication of whatsoever nature, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

  7. Variation and updating of these Terms and Conditions

    Good Wine Shop may, in its sole discretion, change this agreement or any part thereof at any time without notice. We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective when posted to this Website. It is the User’s obligation to check these Terms and Conditions periodically for changes or updates.
    Continued use of this Website following the posting of changes or updates is deem as the User’s acceptance to abide by and bound by these Terms and Conditions, including such changes or updates.

  8. Consent by user

    I understand that all the designs and trademarks are the registered property of Wines 2 Your Door Pty Ltd trading as Good Wine Shop and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. If I am in violation of this agreement, I understand that I am liable for all legal costs incurred by Good Wine Shop for any civil action or any other legal action deemed necessary against me.

  9. Contact Details

    Good Wine Shop

    Lot 151
    Nyati Road

    Mailing address

    PO Box 32

    Email address

    General enquiries: info@goodwineshop.co.za
    Payments and invoices: admin@goodwineshop.co.za
    Content enquiries: hello@onedaycompany.co.za


    Office: 035 550 1295

  10. ECT Act

A copy of the ECT Act is available at http://www.polity.org.zapol/acts/2002

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